Legal
Terms and Conditions
Terms for using Etimad Travel's website and making travel enquiries or bookings.
Overview
These terms explain the conditions for using the Etimad Travel website and for requesting travel services through the company. By using the website or submitting an enquiry, you agree to use the service lawfully and provide accurate information.
Use of Website
Website content is provided for general travel information and enquiry purposes. Package details, availability, dates and prices may change and must be confirmed by the Etimad Travel team before any booking is treated as final.
Bookings and Payments
Bookings are subject to availability, supplier confirmation and the payment terms supplied for the selected package. Deposits, balances and payment deadlines must be followed as advised by the team.
Cancellations and Refunds
Cancellation and refund handling depends on the package, supplier rules and the stage of booking. Customers should review the specific booking terms issued to them before making payment.
Travel Documents and Insurance
Customers are responsible for holding valid passports, visas and any required travel documents. Travel insurance is recommended unless the package terms state otherwise.
Limitation of Liability
Etimad Travel works with suppliers and authorities involved in travel, Hajj and Umrah arrangements. The company is not responsible for delays, policy changes or events outside its reasonable control.
Contact
Questions about this policy can be sent to [email protected] or raised with the team at Unit 11-A, Nadeem Plaza, 172 Dunstable Road, Luton, Beds LU4 8FG.